RETURN POLICY

Changed your mind? Cancel before dispatch for a full refund.
You can cancel your order only if it hasn’t shipped yet — and only if production hasn’t started. As soon as we confirm cancellation, we issue a full refund to your original payment method. Once the item is shipped, cancellation is no longer possible.

Need to send something back? Here’s what qualifies.
You have 14 days from the day you receive your order to start a return. The item must be unused, in the exact same condition as when you got it, and packed in its original box or packaging. Keep your receipt or order confirmation handy — we’ll ask for it to verify your purchase. And please don’t ship returns directly to the manufacturer or any transit station; those addresses won’t accept your package.

What happens after we get your return?
When your package arrives, we inspect it carefully. Within a short time, you’ll get an email letting you know whether your return was approved or declined. If approved, we apply the refund directly to the payment method you used — no store credit, no vouchers, just the original form of payment. The credit appears within a certain amount of days, depending on your financial institution’s processing schedule.

Your refund hasn’t shown up yet? Try these steps:

• Double-check your bank or card statement — sometimes refunds take a day or two to appear.
• Reach out to your credit card company to confirm whether the refund has been posted on their end.
• Contact your bank to see if the transaction is still pending or held for review.
• If none of those resolve it, write to us at cs@editoronto.com. We’ll step in right away.

Where do you send it? We’ll tell you — just ask.
We don’t publish a return address publicly. Instead, email cs@editoronto.com with your order number and request for the correct shipping label and address. We’ll reply promptly with everything you need — and we’ll handle the rest once you reach out.